Help and Support

If you experience any issues accessing the Dental Examiner Training Hub, or if you have questions about your training, support is available.

This email account is monitored by the Dental Examiner Training Hub support team. Please allow up to 3 working days for a response.

When contacting the support team, it is helpful if you can include the following information:

The device you are using (e.g. Windows PC, Mac, tablet, smartphone).
The browser you are using (e.g. Chrome, Edge, Safari, Firefox).
A brief description of the issue (e.g. login error message, video not loading, quiz not submitting).
Screenshots if possible, to help us identify the problem.

Login problems
- Double-check your username and password.
- If you have forgotten your password, use the “Forgotten your password?” link on the login page to reset it.
- If you still can’t log in, contact the support team.
Access to content
- Some materials unlock only after earlier sections are completed.
- Work through the course in the suggested order.
Technical difficulties (videos, quizzes, or interactive content)
- Refresh the page.
- Clear your browser cache and cookies.
- Try a different browser (e.g. switch from Safari to Chrome).
- If possible, test on another device (e.g. mobile instead of laptop).