If you experience any issues accessing the Dental Examiner Training Hub, or have questions about your training, please contact the support team.

Contact

This email account is monitored by the Dental Examiner Training Hub support team. Please allow up to 3 working days for a response.

When contacting us, please include:

• Your full name and the email address or username you use to log in, if known.
• The device you are using, such as a Windows PC, Mac, tablet or smartphone.
• The browser you are using, such as Chrome, Edge, Safari or Firefox.
• A brief description of the issue, including any error messages.
• Screenshots, if possible, to help us identify the problem.

Common Issues

Login problems

If you have forgotten your password or are having trouble logging in, use the Forgotten your password? page to reset your password.

We recommend using the Search by email address option.

If you search by username, please note that your username is not your email address. Usernames are usually your first initial followed by your surname, for example jsmith.

If you still cannot access your account, please contact the support team.

Access to content

Some materials may only become available after you have completed earlier sections of the course. Please work through the course in the suggested order.

Technical difficulties

If you experience problems with videos, quizzes or interactive content, try the following:

• Refresh the page.
• Clear your browser cache and cookies.
• Try a different browser, for example Chrome instead of Safari.
• If possible, try accessing the Training Hub on another device.

If the problem continues, contact the support team using the email address above.